Unit 17: Troubleshooting and Online Support

Topic outline

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  Unit 17: Troubleshooting and finding help online

  
  

  • Announcements Forum
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  Unit Introduction

  Computers and other ICTs (Information Communication Technologies)  can be very useful tools, however, sometimes they can develop problems that make them difficult to use. This unit will take you through the basic steps that you can undertake to find and solve simple software and hardware problems on your device.  

  By the end of this unit, you will be able to:

  
  

  • Click on the link below to begin your lesson: 

  • Lesson: Troubleshooting and finding help online
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  Assessment instructions

  
  

  Click on the link below to access your assessment for this unit.

  • Quiz: Troubleshooting
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    Badges & Points

    There is a badge available on completion of the unit's lesson and  assignment worth one and a half (1.5) SACE professional development points.
    

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  Attribution and References

  • Attributions (Open Educational Resources)

    • IowaCyber. (2016). Alice Meets Malware. Available online at: https://www.youtube.com/watch?v=VWmBDqFwiZE
    • Ministry of Education, Rwanda. (2017). Troubleshooting - ICT Essentials for Teachers Course. CC BY SA. Available online at https://ict-essentials-for-teachers.moodlecloud.com/course/view.php?id=6
    • Mullins, P. (nd). Introduction to Computers: Hardware and Software. Slippery Rock University. CC BY SA. Available online at: http://cs.sru.edu/~mullins/cpsc100book/module02_introduction/module02-03_introduction.html
    • Wikipedia. (2017). Troubleshooting. Wikipedia. CC BY SA. Available online at: https://en.wikipedia.org/wiki/Troubleshooting

    
    

    References

    • eHow. (2017). How to Clean a Laptop. YouTube. Std. YouTube Lic. Available online at: https://www.youtube.com/watch?v=uurZQCGXhgA

    
    

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  License

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    This unit on Troubleshooting and Finding Help Online, part of the Teachers' ICT Integration Course by Matthew Goniwe School of Leadership and Governance is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License with the exception of the following resource:

    eHow. (2017). How to Clean a Laptop.

    All content not licensed under a Creative Commons license is all rights reserved, and you must request permission from the copyright owner to use this material.