Online Facilitator's Training

Internal Chat - Chatiquette

• If the facilitator posts ‘STOP’ then do not post a message until he asks the class to ‘START’ posting.
• If you want to send a post to just one person in the chat room then write an @ sign followed by the person’s name followed by your message. For example @Andrew: That’s very funny! Alternatively you can click the 'Chat' button under their picture in the right hand column. Their name automatically appears in your text field.
• Emoticons :) are available in chat. However, excessive use of emoticons is distracting.
• Do not write with the CAPS lock on as this is considered shouting.
• If you have a lot to say don't try typing it all in at once because while you are typing, the conversation continues without you. Instead, type in part of what you want to say followed by ". . ." to indicate that there is more coming.
• If you have a question, use a question mark “?”.
• When the facilitator asks a question reply with: ‘Yes’, ‘Got it’, ‘Ja’, ‘Right’ or ‘Grunt’.
• Be patient. Don't repeat yourself. Instead, wait for a reply to your post. Remember, some people type slowly.
• Don't idle or lurk in a chat room. Do take part in the conversation. If you are going to be away from your computer for a short time, tell the other users.
• If you disagree with something someone says during chat, be diplomatic and polite in answering. Try to find the good points made, acknowledge them and then respectfully describe the areas where you disagree.